Refunds Policy

Refund Policy by SHOP BIRD CAGE


You are responsible for paying your own shipping costs to return your item. Transportation costs are not reimbursed. If you receive a refund, your refund will be deducted from your refund.

Our policy is valid for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or replacement.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable items such as groceries, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or hygiene products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

The customer is also entitled for refund/return, in the following cases

Wrong product received by the customer
Products has some defects
Product damaged in shipping
Product is tampered
Please Note: Change of mind is not applicable.


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Time frame to Refund- Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 25 days depends on the issuing bank of the credit card.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at E-mail: info@shopbirdcage.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at E-mail: info@shopbirdcage.com and send your item to: 1596 Straight Path Lindenhurst, New York 11757, United States

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Custom Orders
Return and Alteration
We are committed to get you your perfect begin the first go.

However, if your custom order doesn’t fit you well, we do the first alteration free of cost.

Design & Quality
Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.

Sizing
Solution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are chances for sizing error. Still, if the bag reaches you and it doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay for shipping the bagback to us.

Refund
We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.

Shipping Address.
To return your product, you should send your product to:

Address : 349 W Commercial St, Ste 2945 East Rochester, NY 14445 , United States
 Tel: +1 914 2066773


Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

CUSTOMER SERVICE
Shopbirdcage, 349 W Commercial St, Ste 2945 East Rochester, NY 14445 , United States
 
E-mail: info@shopbirdcage.com

Call us at : +1 914 2066773

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